Terms & Conditions
MAKING A PURCHASE
Acquiring our products is an easy and standard procedure. Just browse in our store, and add the products you want to buy in the shopping cart. After completing your selection, click the "basket" and will ask you some details in order to complete your order. Follow the steps and confirm your order.
We accept Visa, MasterCard, and Maestro. All prices are in Euros (€).
There is no charge, until the day of dispatch. Models that are not available (Backordered) won’tcharge until the day they dispatched.
Once we receive your order, we will respond with an e-mail as a confirmation of your order. It follows a new e-mail informing you that we accept your order and containing the notice of dispatch date and receipt and this will constitute a contract between us.
We have included this term to protect us incase there is an error in the price of some products in our catalog or we are no longer able to supply aparticular product for some reason. In case of a price change, we will contact you first, to ensure that our price is acceptable to you.
SHIPPING AND HANDLING
Orders will be shipped within 1-3 working days after the date that your order has been confirmed.
However, if your order contains an item that is out of stock, we will inform you about the dispatch date and it’s your decision whether to keep it as a backorder or cancel the product.
Product which is not available, wont priced until the day shipped to you.
To avoid misunderstandings on charges of transport, we use exclusively use Hellenic Post Services(ELTA.).
For orders in Greek territory, shipping is free of charge.
All shipments above 30,00€ are registered and supported by online tracking service
Unavailable items (backorders items)
Unavailable products are placed on a waiting list for a maximum period of 20 days from the order date. If products remain unavailable for more than 20 days’ time, your order will automatically cancelled.
If we are unable to supply the backordered products within the period of 20 days, we will notify you and cancel the pre-order.
If youdon’t want to wait for your order, please inform us.
The indicated prices include 24% VAT.
For orders made in the European Union (EU.), VAT included.
Custom duties and clearance fees are charged to you according to your region’s salespolicy.
Credit Card Security
We accept Visa, MasterCard, and Maestro.
When the product selection process is complete, by selecting the use of your credit card you redirected in a secure page of Piraeus Bank pay center which recorded the details of your card by filling the appropriate fields provided by Piraeus pay center for this purpose. The details of your card (card number, expirationdate, CVV2 / CVC2), are sent encrypted in Piraeus pay center, for approval and electronic payment.
As a finalstep of the payment ,a message will ask you to confirm the charge of your card with the cost of your order to Navarinomodels or reject the electronic payment.
Adress: Τilemahou 66, P.O. 12136 Peristeri
Phone: 00306979910068/ 006942862969/ 00302105728275
PrivacyPolicy Navarino models.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance SellingDirective which can be found at http://www.efpolis.gr/el/diasfalisi-oikonomikon-symefronton-katanaloton/exasfalisi-asfalon-synallagon/59-polisi-apo-apostasi.html .Customers have the right to cancel goods 14 working days without giving a reason. In the case of goods, the 14 days commence from when the customer receives the goods.Items must be returned unused, unopened (with any seals and shrink-wrap intact)and in re-saleable condition. Delivery and collection charges arenon-refundable.
PLEASE NOTE: All returns must be authorised by us, and must be returned in suitable packaging, bearing our returns number on the outside. Returns not complying with these terms may be refused.Clearance Offer & Special order Items are also non returnable. Where an item has been specifically ordered infor a customer, we cannot accept returns on these products as they are not standard stock lines.
NON EU COUNTRIES & REST OF THE WORLD
Please contact us within 7 days of receipt of goods to request a returns authorisation number stating reason(s) for return, if authorised all items must then be returned back to us within 30 days of the original delivery, unused, unopened (with any seals and shrink-wrap intact) and in re-sale able condition.
Do not attempt to return any goods from outside of the UK and EU without contactingus first, as there are specific requirements that need to be filled in for customs purposes, any unauthorised returns will be refused. In this event the package is likely to be returned to you and you will be liable for any charges.
WHAT IS REFUNDED WHEN I RETURN AN ITEM?
When you return an entire order you will be refunded the price of the item paidat the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned. If you are returning goods as not suitable we have a restocking fee of 10%, on products not returned within14 days of delivery.
We will return your money within 28 days of receipt of goods returned.